Powerful Features for Modern IT Support

Everything you need to deliver exceptional customer support, manage your team efficiently, and scale your operations with confidence.

Support Management

Ticket Management

Create, track, and resolve support tickets with full conversation history and file attachments.

Priority levels
Status tracking
File attachments
Internal notes

Live Chat Support

Real-time chat with customers, agent availability management, and chat history.

Real-time messaging
Agent status
Chat transcripts
Quick responses

SLA Management

Set and monitor service level agreements with automated notifications and reporting.

Response time tracking
Escalation rules
SLA reports
Automated alerts

Client Portal

Client Self-Service

Empower clients to submit tickets, view knowledge base, and track their requests.

Ticket submission
Knowledge base access
Request tracking
Account management

Knowledge Base

Create and manage help articles, FAQs, and documentation for self-service support.

Article management
Categories
Search functionality
Version control

Appointment Scheduling

Allow clients to book appointments, manage schedules, and send reminders.

Online booking
Calendar integration
Reminder notifications
Rescheduling

Administration

Role-Based Access

Granular permissions for admins, agents, and clients with secure authentication.

Admin roles
Agent permissions
Client access
2FA support

Analytics & Reporting

Comprehensive dashboards and reports to track performance and identify trends.

Performance metrics
Custom reports
Data visualization
Export capabilities

System Configuration

Customize branding, workflows, notifications, and system settings.

Brand customization
Workflow automation
Email templates
System preferences

Integration & Security

API Access

RESTful API for custom integrations with third-party tools and services.

REST API
Webhooks
SDK libraries
Documentation

Enterprise Security

Bank-level security with encryption, compliance, and audit trails.

Data encryption
GDPR compliance
Audit logs
Backup & recovery

Mobile Access

Responsive design and mobile apps for on-the-go support management.

Mobile responsive
Native apps
Push notifications
Offline capability

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