Feature Requests

Develop a native mobile app for agents to manage tickets and respond to customers on the go.

Add a dark mode option for users who prefer darker interfaces, especially for late-night support work.

Allow agents to select multiple tickets and perform bulk actions like status updates, assignments, etc.

Implement AI to automatically categorize incoming tickets based on content analysis.

Create a comprehensive reporting dashboard with custom metrics, charts, and export capabilities.

Allow organizations to create and customize their own email templates for notifications.