Open ticketsall queues
186
backlog · synced 14s ago
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Request operational demoview · operational_overview|queue_depth_sync 14s ago
Operational Overview
Monitor support operations, workflows, clients, and business systems in one unified workspace.
ALERTSLA burn elevated on queue:helpdesk-p1 — 3 tickets within breach window.INC-5027 linked
Critical requestsP1/P2
7
sev-1/2 · active
Oldest SRQ-88214 · 41m
SLA posture2 at risk
Within target
contractual · rolling window
Workflow runs24h
38
queued · oldest 6m
wf-provision-ad pending
Ticket operations
priority queues · assignments · SLA timers
queue:svc-desksite: east-01
| ID | Subject | Pri | SLA | State |
|---|---|---|---|---|
| INC-5027 | Branch office network outage · WAN circuit | P1 | 12m left | engaged |
| SRQ-88190 | MFA enrollment — executive devices | P2 | within | in_progress |
| SRQ-88174 | New hire onboarding — device + email | P3 | within | workflow |
| SRQ-88162 | Label printer — finance floor | P3 | within | queued |
| SRQ-88155 | Password reset — shared mailbox | P4 | within | resolved |
| CHG-8840 | Firewall policy workflow request | P2 | approval | pending_cab |
| SRQ-88140 | Exchange Online — mailbox access errors | P2 | within | vendor_hold |
escalations today: 2sync job ticket_index · ok · 14:19:02 UTC
Client operations
health · projects · automation
Workflow automation
executions · triggers · approvals
executions / 24h
12,408
success 99.1% · fail 0.9%
queue depth
38
oldest job 6m · wf-provision-ad
- onboarding.defaultcompleted · 14:17
- escalation.sev2awaiting_ack
- approval.cab_weeklyscheduled
- integration.entra_syncok · 14:19:01
Recent activity
audit stream · operator actions
Queue posture
assignment load · SLA timers · escalation paths
- queue:helpdesk-p13 within breach window
- queue:svc-desk186 open · oldest 41m
- queue:field-services4 scheduled · 2 unassigned
- queue:change-board1 pending CAB · CHG-8840